AdvocateOS sells access to a digital service, billed one period at a time. This page states exactly when you get your money back, how to ask, and how long it takes. It applies to every payment channel we accept.
What you are buying
A paid plan gives you 30 days of access to the features of that tier. Nothing is shipped and nothing is posted to you — access opens on your account as soon as the payment is confirmed.
7-day cooling-off on a first payment
If this is your first paid period on the account and you ask within 7 days of the payment, we refund it in full, no reason needed. Access ends when the refund is issued.
Renewals and later periods
After the first period, a paid period that has already started is not refundable, because the access it bought was already available to you. You can stop at any time: cancel from Manage plan or from your PayPal account and no further payment is taken. Where we invoice in rupiah there is no auto-debit at all, so nothing leaves without a new payment.
Payments that went wrong
We refund in full, outside every window above: - A duplicate charge for the same period. - A payment taken where access never opened. - A charge you did not authorise, once verified with the payment channel.
How to request a refund
Email halo@advocateosglobal.com with: - The email address on your AdvocateOS account. - The transaction or reference number from your payment receipt. - The date and amount paid. - One line on what happened. You may also reach us on the phone number listed on our contact page during support hours.
How long it takes
We reply within 3 business days with a decision. An approved refund is sent back through the same channel you paid with, within 14 business days of approval. How fast it then appears is up to your bank, e-wallet or card issuer.
If we say no
We tell you why, in writing, and what we can offer instead. If you disagree, reply and a second person reviews it. We would rather refund a borderline case than keep money from someone who feels taken.
Contact
Refund questions go to halo@advocateosglobal.com. Full contact details, including our phone number and registered address, are on our contact page.