Frequently Asked Questions

The questions we actually get asked, answered plainly.

About the service

What is AdvocateOS?

A software platform for wellness advocates: a wellness journal, a product reference, training scripts, content tools and team dashboards. It is a set of tools, not a product line and not a business opportunity.

Is AdvocateOS part of doTERRA?

No. AdvocateOS is an independent software platform. It is not affiliated with, endorsed by, or sponsored by doTERRA International, LLC, and we do not sell essential oils.

Does AdvocateOS give medical advice?

No. Everything in the app is educational and wellness-supporting. Essential oils are not medicine and are not intended to diagnose, treat or prevent any disease. For a health concern, please see a healthcare professional.

Do I need an account to look around?

No. The landing page, the oil planner, the community guidelines and these policy pages are all open. An account is only needed to save a journal, generate content, or open the team tools.

Plans and payment

What does it cost?

There is a free tier that stays free. Builder is $10 and Pro is $20 per month in US dollars through PayPal, or the same in rupiah through iPaymu. The pricing page always shows the exact figure and the currency you will actually be charged in.

How do I pay?

Two ways, and you pick on the pricing page. Card or PayPal balance, in US dollars, through PayPal. Or bank transfer, virtual account, QRIS, e-wallet (GoPay, OVO, DANA, ShopeePay) or card, in rupiah, through iPaymu.

Will I be charged automatically every month?

On PayPal, yes: a paid plan renews each period until you cancel it, and you can cancel any time from Manage plan or from your PayPal account. On iPaymu, nothing is ever taken automatically — each 30-day period is a payment you choose to make.

Can I get a refund?

Yes, within 7 days of a first paid period, and always for a duplicate or failed charge. The full terms are on our refund policy page.

Can I change plans?

Yes. Renewing the same tier early extends your period. Changing tiers starts a fresh 30 days at the new tier.

Account and data

Who can see my wellness journal?

Only you. Journal entries are not shared with your team leader, the person who supports you, or anyone else.

What happens to my data if I stop paying?

Nothing is deleted. Your journal, funnels and lead notes stay in your account; only the paid features switch off until you renew.

How do I delete my account?

Email us and we will delete the account and its data within a reasonable time. See the privacy policy for the full list of rights.

Getting help

How do I reach a human?

Email or phone, both listed on the contact page, during support hours. We answer email within 2 business days.

Where do I ask about ordering oils?

Not here — AdvocateOS does not sell or ship products. Ordering is arranged directly with the advocate who supports you, through your own team channels.

Did not find your answer?